When You Know More Than Tech Support...
posted: July 8th, 2012
When I got my dedicated server for my latest web project, I was encouraged by the Sales Department of my web host to get an "Unmanaged Server". "Oh, sir, you'll be fine. You do web sites. You'll be fine."
Liar!
Take today's drama as an example. I was updating SQL, through the cPanel (which I call c(rap)Panel, due to the absolutely horrible performance of said panel). I logged out for a second, then decided to log back in. "Your password is invalid." Huh?
The overly sensitive hacker protection software kicked in on ONE login, which had the correct password! It locked me out of EVERYTHING.
I call tech support. I had to literally beg for them to reboot the machine (when shit dies, reboot first). Reboot then kills EVERYTHING, including the site for web visitors. BAD!
I spent six hours in phone calls, trying to get the site back up. The tech on duty had to keep contacting the senior tech for help (who was at home, assumably enjoying some Doritos while playing X-Box). "Well, I can get in. I don't see the problem." Seriously, that was the extent of the senior tech help.
I finally gave up. I gave the junior tech my cell number, and told him to call me if anyone figured out the issue, and hung up. Running to Google, *I* found the solution. The "senior tech" didn't find it. *I DID!*
I call back, and tell the junior tech guy "do (solution found on Google)", and sure enough, I was back up.
Six hours locked out of my own system, and the only answers I am getting is "well, we can get in" and "I don't now what the problem could be."
A tip to businesses: If you sell a product,
KNOW HOW TO FUCKING FIX IT!
